Turnaround time to convert to DVD and other services depends on your order's complexity and size as well as our current workload. We specialize in achieving the highest-quality video transfers possible. This level of work often involves trial and error, which takes time. As a result, we do not prioritize fast turnaround. See our Video Service page for complete turnaround details.
If you expect or require your order to be completed by a certain date, you must confirm this timeframe with us before submitting your order. We are not responsible for meeting timeframes that have never been communicated to us.
Otherwise, most orders are handled on a "first come, first served" basis. We kindly request your patience as we work to produce every video transfer carefully and correctly. We understand that you want your order completed as quickly as possible, and we do our best to accommodate every customer in this way.
Please refrain from excessively checking in regarding your order's status. Doing this slows down the turnaround for everyone. If we have confirmed a due date with you, we will meet it. We have never once missed a deadline when we convert tapes to DVD or any other project. If you haven't indicated a desired timeframe, be patient. Don't worry – we know your order is here and we're working on it!