Timeless DVD » Convert to DVD - How to contact us about our DVD transfer service
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Mailing address (not studio):
Timeless DVD
642 Cowpath Road, #281
Lansdale, Pennsylvania 19446
Not listed online. See below.

Service update February 2013:

Timeless DVD is currently not accepting new orders.

Communication Guidelines for our DVD Transfer Service

E-mail is our primary means of communication. Here's why:
• E-mail provides project details and price documentation for both of us.
• We can quickly provide order forms and helpful links in e-mails.
• We can answer e-mails while we convert video. We cannot answer phone calls.

Pre-sales questions are only handled via e-mail. After your project has been submitted, we are available to discuss your project by phone with you if needed.

Very Frequently Asked Questions

Please check around our site before e-mailing questions. We often receive:

How much does it cost to transfer a tape to DVD?

What is the turnaround time?

What video tapes do you handle

How do I get my order to you?

Can you transfer my tapes to video files I can edit?

Video to DVD Turnaround Guidelines

Turnaround time to convert to DVD and other services depends on your order's complexity and size as well as our current workload. We specialize in achieving the highest-quality video transfers possible. This level of work often involves trial and error, which takes time. As a result, we do not prioritize fast turnaround. See our Video Service page for complete turnaround details.

If you expect or require your order to be completed by a certain date, you must confirm this timeframe with us before submitting your order. We are not responsible for meeting timeframes that have never been communicated to us.

Otherwise, most orders are handled on a "first come, first served" basis. We kindly request your patience as we work to produce every video transfer carefully and correctly. We understand that you want your order completed as quickly as possible, and we do our best to accommodate every customer in this way.

Please refrain from excessively checking in regarding your order's status. Doing this slows down the turnaround for everyone. If we have confirmed a due date with you, we will meet it. We have never once missed a deadline when we convert tapes to DVD or any other project. If you haven't indicated a desired timeframe, be patient. Don't worry – we know your order is here and we're working on it!

Convert to DVD hours

Monday to Friday,
9 a.m.–4 p.m.

These are our hours for e-mails, phone calls, and project pickup. We answer e-mail on nights and weekends as much as we can.

Convert to DVD shipping

We offer 2 ways get your project in:

Ship it. This is the fastest and easiest way to reach us, and used by the majority of our clients.

Free pickup/delivery in PA if your project totals $500+
(about 15 tapes).

Available in Bucks, Delaware, Chester, and Montgomery County, suburban areas of Philadelphia county, and the Lehigh Valley. Not available in Center City Philadelphia. Please e-mail us if interested.

We are NOT able to offer tape or project dropoff at our studio.
Timeless DVD is a private DVD transfer service, not a storefront.

Read Shipping & Production
for more information.

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Contact us for video to DVD services - available nationwide!


Copyright © 2004–2012 by Timeless DVD
Pennsylvania • 19446

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