See our Video
Service page for service-specific turnaround
guidelines.
Timeless DVD specializes in achieving
the highest-quality video transfers possible. This
level of work often involves trial and error and problem-solving,
which takes time. As a result, we
do not prioritize fast turnaround time.
Turnaround time to convert to DVD and other
services depends on your order's complexity and size
as well as our current workload commitments. If
you expect or require your order to be completed by
a certain date, you must confirm this timeframe with
us before submitting your order. We welcome you to
do this. We are not responsible for meeting timeframes
that have never been communicated to us.
Otherwise,
most orders are handled on a "first come, first served"
basis. We kindly request your patience as we work
to produce every video
transfer carefully and correctly. We understand
that you want your order completed as quickly as possible,
and we do our best to accommodate every customer in
this way.
Please refrain from excessively checking in
regarding your order's status. Doing this
slows down the turnaround for everyone. If we have
confirmed a due date with you, we will meet it. We
have never once missed a deadline when we convert
tapes to DVD or any other project. If
you haven't indicated a desired timeframe, be
patient. Don't worry – we know your order is
here and we're working on it! |
