Communication Guidelines for our DVD Transfer Service

Please check around our site before e-mailing questions. We often receive:

E-mail is our primary means of communication. Here's why:
• E-mail provides project details and price documentation for both of us.
• We can quickly provide order forms and helpful links in e-mails.
• We can answer e-mails while we convert video. We cannot answer phone calls.
• When our phone number was online, we were constantly disrupted by telemarketers.

Pre-sales questions are only handled via e-mail. After your project has been submitted, we are available to discuss your project by phone with you if needed.

Video to DVD Turnaround Guidelines

See our Video Service page for turnaround estimates for all services.

Turnaround time to convert to DVD depends on the complexity and size of your order, our current workload, and the time of the year. If your order requires a due date, you must contact us before submitting your order. We only guarantee a due date if we have confirmed that your project will fit into our schedule.

Please note that "normal" turnaround time for our DVD transfer service or any service is simply an estimate. Just like a highway, Timeless DVD experiences both heavy and light traffic. Please be patient if the average time does not hold true for your project. It is in everyone's best interest that each video transfer is handled carefully and correctly. It is not productive to get stressed out or angry.

Please refrain from excessively checking in regarding your order's status. Doing this slows down the turnaround for everyone. If we have arranged a due date with you, we will meet it. We have never once missed a deadline when we convert tapes to DVD or any other project. If you haven't indicated a desired time frame, be patient. Don't worry – we know your order is here and we're working on it!