DVD SERVICES

How to get your project to us

Include your video tapes or other materials, order form, and payment, and use the mailing address that's on the bottom of the order form.

Pack your materials carefully to avoid any damage during shipping. We recommend placing your tapes, discs, or other materials in a Ziploc plastic bag to seal out moisture. Then, wrap your bagged materials with bubble wrap before putting them in your envelope or box. If bubble wrap is not available, make sure to use a padded, reinforced envelope or sturdy box. For disc duplication order, pack the disc in the middle of sturdy cardboard. Please be extra careful and pack extra well if you are enclosing a hard drive or camcorder – use lots of padding!

For photo slideshows, place your photos into Ziploc bags to seal out moisture. If you used paper envelopes for grouping your photos, put the envelopes into a large Ziploc bag. Then place the baggies between layers of cardboard to provide a solid shell. If you are enclosing 5x7s or 8x10s, use large pieces of cardboard to avoid bending. Pack all of your materials in a padded envelope or sturdy box.

We realize that most videos and photos sent to us are irreplaceable. However, we cannot be held responsible for any damage that occurs during shipping. We encourage you to pack your tapes and other materials carefully and securely for this reason. If you are sending in a disc duplication order, make sure that you have a backup copy of the disc yourself.

We strongly recommend sending your package via a trackable shipping carrier such as UPS or FedEx. Approximately 90% of our customers get their projects to us this way. It's safe, fast, and saves everyone time and gas!

As a final step of protection, the mailing address on our order forms is that of our private, paid mailbox. The mailbox is located in a temperature-controlled facility. That means your order is never sitting outside in cold or hot temperatures, and you can even request delivery or signature confirmation if you wish. Our mailbox is an extra measure of service we offer to protect your videos.

Free Pickup Service: If you live in southeastern Pennsylvania and your project totals $100 or more, you may request pickup service. Pickup is handled by our delivery person, whose only job is to collect your tapes and materials. Pickup service is not a meeting; please do not direct any questions or instructions for your order to our delivery person. Service is provided in Bucks, Montgomery, Delaware, Chester, and parts of Philadelphia county, as well as the Allentown-Bethlehem-Easton area. Sorry, we are not able to offer this service in Center City Philadelphia. Not available in December 2011.

Dropoff Box: You may also drop off your order at our Lansdale, PA studio: Monday through Friday, daylight hours preferred. Dropoffs are accepted via our dropoff box outside our door. Please note this is not a meeting and the doorbell will not be answered. We realize that some customers would like to spend time with us going through their tapes or order, but we do not have the facilities or staff to accommodate personal meetings at the current time. Dropoff service is simply intended for local customers who do not want to ship their materials and are not eligible for our pickup service. You must let us know in advance the day and approximate time you will be dropping off your project. This enables us to ensure the dropoff box is waiting for you and to bring your order inside as soon as possible. Not available in December 2011.

DVD Services Production

If you wish, e-mail us after you've mailed your package so we can watch for it. We'll e-mail when your materials arrive and if we have any questions.

Then we'll get to work! If your order form raises a question, we'll be in touch. And of course, if you need a total for your project, we will assess your tapes or videos as quickly as possible and issue an invoice to you.

Average turnaround times:

DVD Transfer / Convert Video to AVI/MOV:
2–3 weeks for one or a few tapes.
3–4 weeks for 3–4 tapes.
4+ weeks for transfer of 5 or more tapes, depending upon the complexity and size of your specific project. Every large project is different. Turnaround time is also extended if you are requesting our "Send a Box" estimate service.

Digital Camcorder Video Conversion Service:
Depends on the file format and specifications used by the camcorder and how many files and finished DVDs are involved. In general, the turnaround ranges from 1–2 weeks for a 2-disc Mini DVD conversion to a month or longer for a project consisting of 100 video files on a Flash memory card.

DVD Slideshow:
6 weeks minimum required. For very large slideshows (200+ photos), more than 6 weeks is needed.

DVD Duplication:
1–2 weeks for most orders (less than 100 discs). 2+ weeks for larger orders or projects with special packaging.

Please keep in mind that turnaround is only an estimate, and depends upon the size and complexity of your project, and our current workload at the time your order arrives. Just like a highway, Timeless DVD has times of both heavy and light traffic. Please be patient if our average turnaround time does not hold true for your project. It is not productive to get stressed out and angry. It is in everyone's best interest that each project is handled carefully and correctly.

If your order requires a specific due date or you need your project to be completed in less than 1 week (a rush order), you must contact us before sending your order. We only guarantee a desired due date if we have confirmed to you prior to project submission that your project will fit into our production schedule. Orders that are submitted without this confirmation are NOT guaranteed to be finished by the date you write on the form.

If you have changes to make to your project after we've started work, please e-mail as soon as possible. Depending on how close to the finish date we are, the changes may affect your deadline.

All finished!

We'll mail your DVDs and all original materials back to you, so you can start watching and enjoying as soon as possible!

We always pack orders carefully with bubble wrap and a sturdy box. If you chose pickup service at the start of your project, we will arrange to have the project hand-delivered. Finished projects that were originally dropped off will be available in our dropoff box outside the studio.

If there is a problem with your order, please let us know. We will make every reasonable effort to solve the issue. If your DVD has an error that was our fault, we will fix the DVD and issue replacement disc(s). However, please remember that we do not issue refunds for compatibility reasons; you must indicate your DVD player make and model on your order form prior to work beginning for us to adequately check potential compatibility issues.

Any questions? E-mail us at info@timelessdvd.com