the DVD play in my DVD player?
Timeless DVD uses the DVD-R format, a DVD disc type that
is compatible with approximately 95% of all existing home
DVD players –
but not all. Check your DVD player documentation to see
if it supports DVD-R. If you have specific requirements
for a different format, such as DVD+R, please let us know
in advance and we will do our best to accommodate you.
You can also check known format incompatibilities for your
DVD player make and model at: www.videohelp.com/dvdplayers.
The good news is that at this point in time, it is extremely
unusual for a current DVD player to be incompatible with
a Timeless DVD disc.
Timeless DVD takes a few steps to ensure that our DVDs will
play in your player after a digital
video transfer to DVD.
First, we use high-grade Taiyo Yuden discs, which are well-known
for having few compatibility issues. We employ a careful
process that includes professional DVD authoring software,
which ensures that our DVDs are compliant with official DVD
specifications. We also verify every disc after it has been
burned, both electronically and by testing it out in a real,
consumer DVD player. And we use on-disc printing rather than
sticky labels, which can peel.
Finally, we guarantee that our DVDs will play in your specific
player if you have written its make and model on the order
form. That enables us to research your exact DVD player before
finishing your project. However, it is very important that
you list your player ahead of time, before we create
your disc! This
is an extra measure of service that few other DVD transfer
services provide, but we think it is essential to avoiding
If you have any doubt about your DVD player's compatibility before placing
your order, please contact us and we will research your player
to determine whether it will be compatible. As an additional
measure of safety, we can send a copy of our Sample Disc
to you, which you can then try out on your player. If it
works, then you shouldn't have trouble with any other disc
we provide. Visit our Transfer
Video page for more information.
What should I do if my DVD doesn't play?
If you provided your model number and we sent a disc that
should have been compatible after converting
to DVD, we recommend
that you first follow the instructions below for cleaning your
DVD or player. You might have a bit of dust or dirt in your
machine. If you did not specify your player on the order
form, we will need to know the make and model before sending
a replacement disc, and you will need to return the disc
you have first.
What if my DVD plays, but is defective
If you have trouble with your DVD when you receive it, please let us know immediately.
If the DVD was cracked or broken during shipping, we will replace it. We electronically
and visibly inspect every disc before it ships out, but damage can occur.
If you see recording defects while viewing your DVD transfer
that are NOT evident on your source recording, let us know
immediately. After you return the DVD disc and your original
tape to us, we will transfer your video again, free of charge.
However, please keep in mind that this offer is limited to
instances where the disc shows issues that are not on the
original recording, and that some defects on the original
tape may carry into the DVD version.
Will the DVD play on my computer?
If your computer has a DVD drive, your DVD will be playable in it. A PC needs
to have DVD player software installed such as PowerDVD or WinDVD, while Macs
are equipped with built-in DVD player software. However, keep in mind that
our DVDs are primarily intended for viewing on a television. Computer monitors
have higher resolution and so your DVD may not look as good there as it does
on your TV. In particular, excessive brightness and "jagged edges" are
frequently apparent when watching a DVD on a computer.
I'd like to send my DVD to my relatives
in Germany. Will they be able to watch it?
The bottom line is that we cannot guarantee that the NTSC
we create for you will work with your relatives' DVD player
in Germany (or England, or France). However, it might.
Different areas of the world use 3 main television standards.
The system used in the U.S. and Canada is called
NTSC. Western Europe and Australia use a system called PAL,
and Eastern Europe and France use SECAM. The standards are
distinguished by the number of horizontal lines on the screen,
the frame rate, and for digital signals, the pixel dimensions
of the screen.
Because of these different standards, it is usually impossible
to view a video program or DVD that is recorded in a country
that uses a different television standard than yours. However,
we have heard that PAL DVD players are often able to play
NTSC DVDs (while the reverse is generally not true). At this
time, Timeless DVD cannot create PAL or SECAM DVDs for your
to clean your DVD or after you copy VCR to DVD
If your DVD is simply "stuttering" in
the DVD player, and you know DVD-Rs usually play fine in
it, you may have a slightly dirty disc or DVD player. Because
short-run DVDs lack the plastic coating of mass-produced
store-bought DVDs, they are highly sensitive to the tiny
particles that are commonly found in most DVD players.
Dust or dirt on the player's laser can cause pausing, stopping,
skipping and soundtrack issues.
When this happens, we advise you first to clean your disc.
Many problems can be solved by wiping your disc with glass
cleaner and a soft paper towel. Spritz the disc, then wipe
straight out from the center hole to the outer edge, all
the way around the disc (not in a circular fashion).
When the DVD is dry, try playing it again.
If that doesn't work, a second solution is to play a DVD
laser-lens cleaner in your DVD player. A DVD laser-lens
cleaner is a DVD disc containing tiny brushes that "sweep" your
DVD player's laser lens, and it can be purchased at most
electronics stores. If you have never cleaned your DVD
player's lens before, you run the cleaner at least 2-3
times to ensure that all of the dust and dirt is removed.
If these steps haven't solved your problem, just let us
know and we will replace your disc. We may ask that you
send back your disc so we can examine the error.
can digital video transfer have incompatibility issues?
A short-run DVD is constructed differently
than a DVD you buy in a store. Commercial DVDs are "pressed" in
mass quantities in large DVD replication facilities, use
a slightly different specification, and have few compatibility
issues as a result. But most DVD transfers do not need
more than a few copies, and so they are burned rather than
pressed, using dye to write the data rather than a glass
Manufacturers of inexpensive players often cut costs
by omitting features, including aspects of DVD specifications.
This creates DVD compatibility issues with various disc
formats. Older machines can also have compatibility problems
because DVD technology has changed over time. If your
player has problems playing DVD-R discs, there is a good
chance that you will eventually experience problems with
other discs as well, even commercial movies. We recommend
that you purchase a newer player that is more compatible.
In addition, not all DVD discs are created equal. While
they may all look the same discs are manufactured by
different companies, and quality control practices vary
widely. This is even true for so-called "name brand" media.
Even when purchasing the same brand at two different
stores, you don't really know what type of discs are
really in the box unless you check them with specialized
media code software applications, which read the manufacturing
codes embedded on the disc itself. Lesser quality discs
may be compatible with fewer players, or play more erratically
Because of this, Timeless DVD is extremely careful when
we stock DVD media. We only purchase Taiyo Yuden discs
(well-regarded as the best quality disc available) from
reputable suppliers who guarantee that their media to
be authentic. We also utilize media code software to
double-check our discs. Rest assured, we try our best
to make sure all the discs we provide are compatible when
video to DVD!
due to incompatibility
Timeless DVD video
services does not offer
refunds based on player incompatibility due to the time
involved when we transfer video cassette to DVD. We ask
that you provide the make and model of your DVD player
on our order form so we can avoid any compatibility problems
ahead of time. If you do not do this, we cannot re-author
your project or provide a new disc for free after the
order is completed.
Our DVDs are compatible with almost all DVD players and,
more importantly, are compliant with DVD standards and
specifications. For this reason, absent a scratch or dirt
on the disc, any problem almost certainly lies with a DVD
player's internal working rather than our disc.
Since the cost of a DVD player is so low these days, it
is a far better solution for you to purchase a new player.
Unfortunately, it is simply a fact of life that some DVD
players do not play DVD-R discs. This does not mean that
the disc is faulty, or that most other players won't play
We also do not issue refunds or redos for incompatibilities
with all the DVD players that might ever play your disc
after we convert video to digital. If you have a family
member who borrowed your DVD but whose DVD player won't
play the DVD, a solution would be to order another copy.
Then you would provide us with the make and model of the
person's DVD player so we could create a compatible disc
for that player.
VCR to DVD with
Timeless DVD services!