Do you offer a guarantee or refunds?
We guarantee our work. We are committed to any errors we make
or fixing any problem that is not inherent to the original
video. For example, if your disc has an authoring error,
we will replace the disc, free of charge. If we have misspelled
a name on the title of your DVD case, we will fix it, free
of charge. If the DVD transfer has a glitch that isn't
on the video tape, we will transfer VCR tapes again, free
Please note, however, that we cannot offer refunds, due
to the time and labor involved in a tape
Remember that not every quality issue on a video tape can
be fixed in a DVD transfer. Also, if you require changes
to be made to your DVD that were not part of the original
order, we charge a $20 reauthoring fee, plus the cost of
the additional work.
Refunds are never issued for incompatibility reasons due
to the work involved when we transfer
to DVD. DVD players
cost less than $50 these days, so we advise that you simply
purchase a new player.
What is the cancellation policy?
You may cancel your order at any point in the process. However,
we will charge for any work we have done up to the time
of cancellation. If we need to mail your materials back
to you, you will need to pay for the return shipping as
well. All costs must be paid before we can return your