Do you offer a guarantee or refunds?
We guarantee our work. We are committed to any errors we make or fixing any problem that is not inherent to the original video. For example, if your disc has an authoring error, we will replace the disc, free of charge. If we have misspelled a name on the title of your DVD case, we will fix it, free of charge. If the DVD transfer has a glitch that isn't on the video tape, we will transfer VCR tapes again, free of charge.
Please note, however, that we cannot offer refunds, due to the time and labor involved in a tape DVD conversion. Remember that not every quality issue on a video tape can be fixed in a DVD transfer. Also, if you require changes to be made to your DVD that were not part of the original order, we charge a $20 reauthoring fee, plus the cost of the additional work.
Refunds are never issued for incompatibility reasons due to the work involved when we transfer to DVD. DVD players cost less than $50 these days, so we advise that you simply purchase a new player.
What is the cancellation policy?
You may cancel your order at any point in the process. However, we will charge for any work we have done up to the time of cancellation. If we need to mail your materials back to you, you will need to pay for the return shipping as well. All costs must be paid before we can return your project.