Out the Order Form
Our order form enabling us to transfer camcorder to
DVD is available
on the right. Simply print out and fill in the form.
If you are confused by anything on the order form, just write
out your instructions in a way that makes sense to you. If we
have questions, we'll ask. You may also visit our Video
to DVD Conversion FAQ page for answers to common questions.
The order form begins with an explanation of how Timeless DVD
handles digital camcorder home movie transfer orders. Mini DVDs
are handled as either straight duplications or with an estimate.
Flash memory and hard drive camcorders require a a setup fee
Service update February 2013:
Timeless DVD is currently not accepting
When this situation changes, this notice will be removed and the order form will
be made available.
- Transfer camcorder to DVD
This is the most important section on the form, and the more
fully you can complete it, the more accurate our work
Manufacturer and Model # of Camcorder: Since
digital camcorders often have many variations in the way they
write files and connect to computers, we often need to research
a camcorder's specs or manual. But we need to know the make
and model to do this – especially if all that is provided
is a Flash memory card.
Recording Format: Indicate if your camcorder
uses Mini DVD
discs, Flash memory cards, an internal hard drive. Some camcorders
are "combination" cams, so check all the media types you
are submitting. For instance, a hard drive camcorder may also
accept Flash cards, so if you want us to transfer Flash
video to DVD,
we will need the card as well.
Aspect Ratios: Most camcorders are set
to shoot 16:9 (widescreen) video, such as in the photo above.
But many also have an option for 4:3 (full screen, the classic
television shape). When we convert your video to DVD, we
need to set this parameter on the DVD. We can usually figure
it out, but if you know you shot in one format or the other,
it's useful to give us a heads-up.
We also need to know your preferences for how your DVD(s)
will look. See the DVD
Design page for instructions and templates.
The form also has one last question that is specific to a digital
Titles for Each DVD: We need a title for each
of your finished DVDs, which will appear on the main menu, cover,
and disc. Just check the option that you prefer:
1) We can
use titles that you enclose with your order, such as written
labels on Mini DVD discs or a list of titles.
2) We can
use the date ranges that are present on the files on each DVD
(e.g., "February 2009–April 2009.")
3) If you prefer to write new titles, we can submit
a list of the date ranges on each DVD to you along with your
invoice and you can send us a new list.
DVD Order Page
Page 2 of the form only needs to be completed by customers
who are submitting one or more Mini DVDs.
We can copy Mini DVDs to full-size DVDs in one of two ways:
A) as exact duplicates, or B) by compiling multiple Mini DVDs
onto a single DVD. Please select the option you prefer on the
Option A: In this option, we simply copy
your small Mini DVD to a standard-size DVD disc. All menus
and chapters are kept intact, and our regular cover, case,
and disc options are included. The cost is $15 per Mini DVD.
Please note that Mini DVDs with 2 sides (discs with Side A
and Side B) are counted as TWO Mini DVDs, since each side has
a separate menu/chapter system. Therefore, the cost for
a 2-sided disc is $30.
Option B: In this option, we can combine
more than one Mini DVD onto a full-size DVD. This creates the
fewest number of finished DVDs. We can often fit at least
2 Mini DVDs on each standard-size DVD. Our ability to fit 3
or more discs depending upon the quality settings used on the
camcorder and how much video was recorded on each disc. Because
of this, we require an estimate for this option. The cost
of each finished DVD is $30, regardless of how many Mini DVDs
are combined on it. All of our regular features of a main menu,
chapters, and packaging are included.
Important: Are your Mini DVDs finalized? Mini
DVDs must be finalized (closed) by the original camcorder before
they can be read by any other drive, including the ones in
our studio. If you have not finalized your discs, you must
provide the original camcorder with your order and we will
finalize them. A $5 per disc fee will be assessed. If you do
not finalize your discs and do not include the camcorder that
recorded them with your order, we cannot work with your discs
and they will be returned.
Data Recovery: It is common for Mini DVD
discs to become unreadable, even by the camcorder that originally
recorded them. If you are unable to finalize a Mini DVD
disc, or if a disc IS finalized but won't play on your DVD
player or computer drive, we can attempt to recover the video
on the disc. A $20 per disc fee is assessed. Please note that
data recovery does not ensure that all of the video
on a disc will be recovered. Data recovery success depends
on the nature of the exact problem. However, our
recovery attempts have a very high success rate.
Now you are ready to complete the Totals section. If you are
choosing Option A, fill out the quantity of Mini DVDs you are
submitting, the quantity of Mini DVDs requiring finalization
(if applicable), and the quantity of extra DVD copies you
need (if applicable). Add up the totals and provide a grand
total. Please sign the form.
For Option B, you do not need to fill out the totals section.
Simply indicate your Option B preference and sign the form.
We will assess your Mini DVDs and provide you with an estimate,
at which time you will be able to provide your payment. However,
you may provide your credit card number or PayPal address now
if you wish, which will expedite your order once your estimate
is finished and agreed to.
Memory Card & Hard Drive Camcorder Order Page
Page 3 of the form only needs to be completed by customers
who are submitting memory cards or a hard drive camcorder.
Combining Content: A DVD disc can hold approximately
4.3 GB of data. Therefore, we almost always combine multiple
files from your memory card or camcorder onto full-size DVDs.
This is done in chronological order, based upon the date information
that is embedded in every digital file (if you have set the
date on your camcorder correctly), as well as logically (we
do not split large files just to make them fit, unless a file
is larger than 4.3 GB). However, you have the choice as to
whether you wish us to combine your videos or not. Most people
do, but some people wish for their large digital files to
each be transferred to its own DVD. Please indicate your preference.
Scenes Menu: Every DVD created from digital
camcorder files includes a main menu with a play button, which
plays all the files on the disc from beginning to end. However,
we also set up a Scenes menu on every disc as well, which presents
that DVD's videos by individual dates. The scenes
are displayed as moving video buttons along with written dates
(which are taken from the dates embedded in the files by the
camcorder). You may either: 1) Accept this setup; 2) Accept this
setup, but write new titles in place of the written dates; or
3) Indicate a different setup you would prefer (additional charges
Extra Copies: Indicate if you need more than
one copy of each of your finished DVDs and the quantity.
We require Flash memory card and hard drive camcorder
orders to be submitted with a $50 setup fee, which enables
us to spend time examining your files and developing a project
plan and estimate based on your exact needs.
The order form describes how we generate an invoice for you. Each
finished DVD required by the size of your files is $30, if your
camcorder saves video in the MPEG-2 file format (which most do).
If your camcorder writes in a different file type, such as H.264
or MP4, a $30 surcharge is also affixed to each finished DVD, to
cover our time spent encoding your files to be DVD-compatible.
Options to Convert HDD or Flash (optional)
The following options are available for your home video
transfer to DVD; however, they are not on the form. Just
use a separate paper to write what you need.
Adding a song to the Main Menu is $5. Simply
provide a CD with the song.
Title Screens introduce new video content.
We present titles as easy-to-read white text on a black background.
Write your titles and indicate the times on the video at which
they should appear and/or a brief description of the video that
follows each title.
Other Options: Please let us know if there
is another feature you would like your digital camcorder conversion
DVDs to have. This is a new and growing field of video, and our
form may not include every conceivable option – yet!
Note: These special options are NOT available for
Mini DVD – Option A (straight copy).
for Video Conversion to DVD
If you are ordering Mini DVD – Option A or a hard drive camcorder
or card conversion, include payment or the setup fee with your
We accept personal
checks, major credit cards, and PayPal. Make checks payable to "Timeless
note that the setup fee is nonrefundable.
If choosing PayPal, write in the e-mail address that PayPal
has on file for your account. We will e-mail a PayPal request
to you for the total amount. You must complete your payment through
PayPal before we can begin work on your DVD.
For memory card and hard drive camcorder orders, You may check
the circle if you wish for your credit card or PayPal information
to also be used for your project payment, following your receipt
and agreement of the estimate. We do not make any charges without
your permission; checking this option is merely a way to expedite
your order once you have OK'd the project invoice.
Convert HDD, Flash, or Mini DVD
camcorders the easy way!